Keep your safe operating reliably with proper battery maintenance. Use the form below to request assistance with battery replacement, confirm the correct battery type for your model, or report battery-related issues. Our customer service team will review your request and provide clear guidance on next steps. Maintaining fresh batteries helps ensure consistent performance and dependable access when you need it most.
Battery replacement frequency will vary depending on usage, access frequency, and environmental conditions. As a general guideline, we recommend replacing your safe’s batteries twice per year to maintain consistent performance. For best results, use high-quality alkaline batteries such as Duracell or Energizer, and always choose batteries with an expiration date at least five years in the future. Avoid mixing old and new batteries, as this can impact reliability.
For added security there is no other way to get into the safe. However, the battery compartment is located on the outside of the safe so you can still change the battery and regain access to your safe, even if it dies. The combination will remain the same.
The frequency that you will have to change your battery varies by user. If you use your safe multiple times a day you may have to change your battery more frequently than someone who uses the safe three times a week. Just to be safe, we suggest changing the battery of your safe twice a year.
We recommend using an all alkaline Duracell or Energizer battery with an expiration date of five years in the future. This will ensure optimal lock performance.
Ram Keypad
If possible, unlock the safe and leave the door open throughout the next steps. (It is always good practice to have the safe door open when working with the lock or keypad.)
The frequency that you will have to change your battery varies by user. If you use your safe multiple times a day you may have to change your battery more frequently than someone who uses the safe three times a week. Just to be safe, we suggest changing the battery of your safe twice a year.
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