FAQ Category: Secure Storage

For all parts, please contact our Customer Service department at 847.665.1602 (Monday to Friday 6:00 am – 4:00 pm Pacific).

Water-resistant safes include mounting hardware which will allow it to be water-resistant when properly installed. It is crucial to mount water-resistant safes as despite their size, if they are not mounted they can float in deep water, topple and allow water to enter the safe. Proper mounting of the safe also makes the safe much … Read moreHow do you have water-resistant safes if there are holes in the bottom?

Stack-On Personal Safes like the PS-1508 can fit under a dorm room bed and be cable locked to a bed frame or other pieces of furniture to ensure your valuables in your dorm room stay safe.

After the first 3 incorrect entries, the lock will not accept additional entries for 20 seconds. If 3 additional incorrect entries are entered the lock will not accept entries for 5 minutes. This is a security feature we have added to some of our electronic safes as a deterrent for tampering with the lock. In … Read moreI have tried to enter my security code several times and the lock is dead. What should I do?

Please contact our Customer Service department at 847.665.1602 (Monday to Friday 6:00 am – 4:00 pm Pacific).

The slot for the backup key is located beneath the electronic keypad. The backup key should go in at the 9 o’clock position and should turn to the 1 o’clock position. Please refer to your instruction sheet for additional information.

All electronic-lock safes come with a backup key. Combination-lock safes do not come with a backup key. Make sure to record your combination-lock safe’s serial number. If you lose your combination, you will need the serial number to submit your combination request form. We encourage you to store your serial number and combination in our … Read moreDo all Stack-On safes come with a backup key?

Make sure the battery is new and has not expired – even if it has just been sitting on a shelf, batteries have an expiration date. If you have installed a new battery and this problem persists please contact our Customer Service department at 847.665.1602 (Monday to Friday 6:00 am – 4:00 pm Pacific).

If the key pad entry works you may have bent the live action locking bolts (this happens if you try to close the door with bolt still extended – they can be bent by running into the body of the safe if the door is closed too hard with the bolts out). Make sure you … Read moreWhat happens if I cannot lock my safe?

Make sure the code you are entering is no longer than 8 digits. Also, please make sure the yellow light is on while you are entering your code. When you enter your new code, you will need to make sure that you confirm your code by entering the * symbol on the keypad.