Make sure you have entered the # sign after you have entered your security code. Once the correct code is entered, you have 5 seconds to open the safe. If the door is not open within the 5 second period it will re-lock and you will need to enter your security code again. Make sure … Read moreAfter entering my security code, my safe will not open?
Please contact Stack-On’s Customer Service department at 847.665.1602 (Monday to Friday 6:00 am – 4:00 pm Pacific).
First, replace the battery and try the keypad again. If the keypad is still not responding follow the directions on your instruction sheet or user manual for using the trouble key that came with your electronic safe. Once the door is open, reset your code and test your combination with the door open. If your … Read moreMy electronic keypad on my lock does not respond?
First, replace the battery and try the key pad again. If the keypad is still not responding follow the directions on your instruction sheet for using the trouble key that came with your electronic safe. Once the door is open, reset your code and test your combination with the door open. If your keypad is … Read moreMy electronic keypad on my lock does not respond?
Instruction sheets and product manuals can be found here or you can contact our Customer Service Department at 847.665.1602 Monday to Friday 6:00 am – 4:00 pm Pacific or by emailing email@example.com to request a copy of your instruction sheet.
The frequency that you will have to change your battery varies by user. If you use your safe multiple times a day you may have to change your battery more frequently than someone who uses the safe three times a week. Just to be safe, we suggest changing the battery of your safe twice a … Read moreFor safes with electronic locks, how long does the battery usually last?
In order to get a key replacement for your Stack-on safe, you will need to fill out this form. In our continuous pursuit of excellence, we have recently updated our key replacement process and the entire process is able to be completed online without ever having to pick up the phone or mail in a check!
Warranties vary by safe. Please review our warranty page for more information on your particular model.
Different material burns at different temperature. Paper will burn at 450° F and media such as CDs, DVDs, videotapes, jump drives, floppy drives, cassettes or photo negatives can be damaged when temperatures exceed 180° F. Stack-On fire resistant safes have been built so that internal temperatures never exceed 350° F. This means that while the … Read moreWhy are Stack-On safes not recommended for media storage?
On Stack-On’s non-fire safes there is a hole in the back of the safe that can be used as an access point for installing an electronic dehumidifying rod cord. The Stack-On fire resistant safes are not equipped with an opening. We recommend using a dry desiccant or battery operated dehumidifier.